At TRILOGY Scripture Songs, Inc., it is our goal to make your shopping experience with us as easy and enjoyable as possible. If you have questions, we hope you will find the answers you need in our FAQ's listed below. If , however, you need further explanation, please email our Customer Care Dept. at: info@TRILOGYscripturesongs.com, and we will be happy to assist you

Getting Status on an Order		Shipping Methods & Costs
Returns & Exchanges		Sales Tax
Payment Options		Making Changes to an Order
International Orders		Need to Change My Address or email

Getting Status on an Order

To determine the status of your current order, please email our Customer Care Dept., and we will strive to respond to your inquiry by the next business day.

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Returns & Exchanges

At TRILOGY Scripture Songs, Inc., we stand behind our service, our products, and our customers. We believe you will be thrilled with your purchase. However, if for some reason you are not satisfied, please return the order directly to us by following these simple steps:

1. Contact our Customer Care Dept. for return authorization via email at: info@TRILOGYscripturesongs.com
    
2. Return the product within 7 days of receipt, and we will refund your credit card for the amount of the item. This refund excludes all postage, shipping and handling charges.
    
3. Returned products must be in their original packaging and shipping boxes, and must be in resalable and unused condition. Each product must include the sales slip and explanation for the return.
   
   We strongly recommend that you return the product via UPS or USPS.

If your order is damaged, please notify us promptly by email for return authorization. We will exchange the damaged item, or we will give you credit for another item from our online store.

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Payment Options

TRILOGY Scripture Songs, Inc. accepts American Express, MasterCard and VISA. We also accept PayPal. If you prefer to print out an order form and mail a check or money order, that is fine too. The instructions for mailing an order are located on the order form.

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International Orders

TRILOGY Scripture Songs, Inc. will ship internationally. There will be a slightly higher shipping rate.

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Shipping Methods & Costs

We ship your order by UPS or USPS. For in-stock items, delivery is available for next day, two-day, and ground delivery, every business day.

If you have questions about your order, email us at info@TRILOGYscripturesongs.com, Monday through Friday, 8 a.m. - 5 p.m. Eastern Time.

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Sales Tax

We are required by law to charge Sales Tax on Internet Orders shipped to a delivery destination in the State of Florida, because we are considered a Retail Store. The Sales Tax charged is the local Sales Tax to which the order is being shipped.

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Making Changes to an Order

While placing your online order, you can easily change the quantity of an item by going to Shop Online, and clicking on the "Remove" link, located at the far right of the item you wish to change.

If you have already Checked Out and the order has been placed, you will need to contact our Customer Care Dept. directly, to make any changes to your order. Please email us immediately at: info@TRILOGYscripturesongs.com so we can expedite your change

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Changing Your Address or email Address

If you need to change your Billing Address, Ship To Address, or email Address, please email us promptly at: info@TRILOGYscripturesongs.com so we can process your order.

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Contact Us

We hope you enjoy your online shopping experience with us at TRILOGY Scripture Songs, Inc. We value you as our customer and we thank you for choosing us as a source for Christian music. Should you need to contact us, we can be reached at:

TRILOGY Scripture Songs, Inc.
Address: PO Box 744
Apopka, FL 32704

Phone: 407-880-6464

info@TRILOGYscripturesongs.com

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